CUSTOMER SERVICE CHARTER

OUR COMMITMENT TO OUR CLIENT

 We, the management and staff of the Kalulushi Municipal Council have been entrusted with the great responsibility of developing and implementing policies and programmes to ensure that service delivery is done in a more efficient manner.

To help the Council l to discharge its duties efficiently so as to provide a service we have developed a customer service charter. 

This service charter identifies KEY services that the Council will provide in carrying out its duties. For each of our services a performance standard has been defined. This will enable all our customers to know exactly what service they have a right to receive, when they follow the defined procedures.

The customer service charter also reflects the core values adopted by the Council. Our capacity to provide services in an open, professional and efficient manner also has been enhanced by the established Ward Development Committees.

On behalf of all employees at the Kalulushi Municipal Council, I offer person al guarantee that we will strive to provide you with this level of service. And should we fail to meet our own published standard, I encourage you to contact us through any of the avenues specified in the charter.

The Council shall provide information about various services being offered to its clients between the following working hours 08:30 - 12:30hrs and 14:30 - 16:30 hrs.

LEGAL SERVICES SERVICES/PRODUCTS STANDARD TIME FRAME
  -Processing of demand notices Within 30 days from council approval
  -Processing of recommendation letters to the Ministry of Lands Within 7 days from the date the client fully pays
  -Processing of assignments 14 days from the time the client requires the service
  -Preparation of Title Within 60 days
  -Withdraw of offers 30 days after the offer
Deeds Section -Preparation of trading licenses Within 14 days
  -Recommendation to withdraw offer letter  Within 14 days
  -Registration of mortgages Within 7 days
  -Discharge of mortgages Within 7 days
  -Replacement of lost recommendation letters Within 7 days
  -Withdraw of caveat Within 7 days
  -Tenancy agreements Within 30 days